TouchPoint by RPC Group

Your business runs on
reputation.
Now make it run on systems.

RPC Group builds and permanently manages every system, process, and touchpoint your clients interact with. From the first time they find you online to the moment they refer someone else. We build it. We run it. It gets better every month.

Built in weeks
You own everything outright
Improving every month
JS
MK
AR
TL
SP

Trusted by small businesses across every industry in ANZ +

TouchPoint by RPC Group
7 systems. One connected layer.
Every touchpoint your clients experience, built and improving every month.
Website
CRM
Sequences
Client Portal
AI Automations
Paid Ads
Monthly Reporting
Everything above, in one plain-English report every month.
Systems live and running
Improving monthly
10+
Years Delivering
AU + NZ
Servicing ANZ
7+
Touchpoints Managed
Sound familiar?

You are brilliant at your work. The business around it is held together with manual processes and good intentions.

Problem 01
Leads disappear.
Enquiries come in and fall through the gaps. Nobody followed up in time. The lead went to whoever responded first, and it was not you.
68% of leads
never get a follow-up
Problem 02
Operations eat your time.
Quoting, invoicing, scheduling, follow-up. All manual. All depending on you. Every new client creates more work instead of more profit.
11+ hours
lost to admin every week
Problem 03
Growth creates more stress.
You want to scale but the system cannot handle it. There is no infrastructure. Just more hours, more chaos, and more things slipping through.
3x more stress
as revenue increases

The businesses winning right now are not working harder. They have better systems.

TouchPoint by RPC Group

Every system, process, and touchpoint your clients interact with. Built and managed permanently.

TouchPoint is the layer RPC Group builds around your business and keeps improving every month. Your website, CRM, automations, client portal, ads, and reporting, all connected, all managed, all getting better without you doing a thing.

One simple monthly fee. No massive upfront setup cost. No agency retainer that stops when the budget does. No software you have to manage yourself. Just a system that runs, grows, and evolves with your business. And everything we build is 100% yours to keep.

Website that converts
Built and optimised continuously. Heatmaps and pixels from day one mean every visitor tells you something useful and the site improves every month based on real data.
CRM and lead capture
Every enquiry, from every channel, into one place. The follow-up logic, the nurture sequences, and the conversion psychology built in. Not off-the-shelf. Built around your business.
Automated sequences
Every follow-up, reminder, and nurture message that should be happening manually is running automatically. The right message, to the right person, at the right time.
Custom client portal
A white-labelled app your clients use under your brand. Job updates for trades. Pipeline tracking for brokers. Progress and scheduling for coaches. The thing that makes you look like a serious operation.
AI automations
Lead follow-up, invoice chasers, review requests, referral prompts. Every repetitive task that falls through the gaps because nobody remembered to do it, automated and running.
Paid acquisition
Google and Meta campaigns tracked through to revenue, not just clicks. Landing pages built to convert. Every dollar of ad spend accountable.
Monthly reporting
One plain-English snapshot every month. What happened, what changed, what is coming. Your website, CRM, ad spend, and revenue in one place. No dashboards to learn.
How it works

Built in weeks. Running for years.

01
Discovery
We map every gap.
A 15-minute call followed by a full review of your website, CRM, sequences, and client experience. We show you exactly where revenue is leaking before we touch anything.
02
Build
We build and connect everything.
In weeks, all seven TouchPoint components go live. Website, CRM, automations, client portal, paid acquisition, and reporting. Tested, connected, and running.
03
Permanent management
We run and improve it monthly.
Every month RPC reviews the data across every touchpoint, improves what is underperforming, and sends you a plain-English report. No dashboards to manage. Just results.
One monthly fee. Everything managed. Everything improving.
No project quotes. No scope creep. No surprise invoices.
Who TouchPoint is built for

Built for small service businesses across every industry in ANZ.

Whether you run a trades business, a health clinic, a legal practice, or a financial services firm, TouchPoint is configured for how your industry works. Not a generic tool. A purpose-built system.

Professional Services
Consultants, recruiters, accountants, advisers
WIN MORE CLIENTS
Stop losing leads who never heard back. Automated follow-up captures every enquiry and converts while you focus on billable work.
Referral tracking tells you exactly where your best clients come from so you do double down on what works.
RUN LEANER
Proposals go out faster. Onboarding happens automatically. Invoices get paid sooner.
Your clients get a portal that makes you look like a serious operation from day one.
Digital LaunchOperations
Trades
Plumbers, electricians, builders, landscapers
NEVER MISS A JOB
Every enquiry captured and followed up automatically. No more missed calls that went to the competitor who picked up.
Quotes generated faster with less effort so you win more work without working more hours.
KILL THE ADMIN
Job scheduling, invoicing, and payment reminders all automated. You show up, do the work, get paid.
Clients get job updates through a branded portal so they stop calling you for progress.
Digital LaunchOperations
Finance and Broking
Mortgage brokers, advisers, accountants
GROW YOUR BOOK
Consistent, compliant follow-up on every enquiry so warm leads never go cold and referrals never slip through.
Your brand stays front of mind with nurture sequences that run between settlements without you lifting a finger.
IMPRESS YOUR CLIENTS
A branded client portal makes the entire process feel seamless and professional from first enquiry to approval.
Automated milestone updates mean clients always know what is happening without having to chase you.
Digital LaunchOperations
Fitness and Wellness
Gyms, personal trainers, studios, coaches
FILL YOUR SCHEDULE
New enquiries are captured, followed up, and booked automatically. No more chasing leads who expressed interest and disappeared.
Re-engagement sequences bring back lapsed members before they cancel and never return.
RETAIN LONGER
Clients who feel seen and connected stay longer. Automated check-ins, progress updates, and milestone messages do this on your behalf.
Referral prompts go out at the moment clients are most likely to recommend you.
Digital LaunchOperations
Property
Agents, property managers, developers, buyers agents
WIN MORE LISTINGS
Appraisal leads are captured and followed up automatically before a competitor gets the call.
Your marketing presence stays active and converting even when you are flat out with existing clients.
DELIVER BETTER
Vendors and buyers get real-time updates through a branded portal so they feel informed and in control throughout.
Automated communication sequences handle the routine touchpoints so you can focus on the negotiations that matter.
Digital LaunchOperations
Legal and Professional Services
Law firms, conveyancers, consultants
CONVERT MORE ENQUIRIES
Intake forms and automated responses mean you capture and qualify leads faster than practices still relying on phone calls and emails.
Referral source tracking shows you which relationships are driving your best work.
DELIVER BETTER
Clients get a portal for documents, updates, and communication so they feel informed without flooding your inbox.
Automated billing reminders reduce debtor days without awkward conversations.
Digital LaunchOperations
Health and Allied Health
Physios, chiros, psychologists, clinics
STAY FULLY BOOKED
New patient enquiries are captured and scheduled automatically so no opportunity falls through while you are in a session.
Re-booking sequences run between appointments to keep patients engaged and returning.
GROW YOUR PRACTICE
Automated referral requests and review prompts go out at the right moment to turn happy patients into your best marketers.
A branded patient portal makes your practice feel premium and builds the trust that drives word of mouth.
Digital LaunchOperations
Every Industry
If you have clients, we can build it
The pattern is the same
Every service business has leads, clients, and operational overhead
TouchPoint addresses all three regardless of industry
What you get
A system built for how your specific business works
Not adapted from a template. Configured for you.
Book a call and we will show you what it looks like
Digital LaunchOperations

Not in the list? If you have clients, a reputation to protect, and a commercial operation that should be running better, book a call.

Your own branded app

Your clients get a portal that looks like it belongs to you. Because it does.

Every TouchPoint engagement includes a white-labelled client portal, a custom app your clients use under your brand. Not a generic tool with your logo on it. A purpose-built experience configured specifically for your industry.

Trades
Job updates, quote approvals, inspection photos, and invoice payments. All in one place under your brand.
Finance and broking
Pipeline tracking, document upload, milestone management, and client communication throughout the process.
Legal and professional services
Matter management, document collection, e-signature workflows, and billing. A client experience that reflects the quality of your advice.
Health and allied health
Appointment scheduling, progress tracking, rebooking automation, and patient communication in one branded portal.
Fitness and coaching
Session scheduling, payment collection, progress dashboards, and re-engagement sequences for members who go quiet.
Property and real estate
Vendor and buyer pipeline tracking, document management, listing updates, and automated follow-up comms.
My Portal
Sarah Mitchell
SM
Good morning
Sarah
On track
Quote value
$4,850
Sent
Next visit
Tue 14
Confirmed
Invoice
$2,400
Due soon
PROJECT PROGRESS
68% complete
Est. completion 28 Jul
RECENT ACTIVITY
Work order completed
1h ago
Quote approved
Yesterday
Invoice sent
2 days ago
Message your team...
How we work with you

Same product. Three ways in. Depending on where your business is.

BRAND NEW BUSINESS

LaunchPad

Everything from zero. Done properly from day one.

You are starting fresh and you want to get it right. We build your entire TouchPoint layer from scratch so you launch with a website that converts, a CRM that captures everything, sequences that follow up automatically, and a client experience that looks like you have been running for years.

  • Conversion-optimised website built and live
  • CRM configured and loaded with your workflows
  • Automated sequences running from day one
  • White-labelled client portal, ready for clients
  • Paid acquisition setup and tracking live
  • Monthly reporting so you always know what is working
MOST POPULAR
EXISTING BUSINESS

Transform

Clean up what you have. Connect what is broken. Upgrade everything.

You have been running for a while and things are held together with workarounds and willpower. We audit what you have, migrate anything worth keeping, replace what is not working, and build the connected TouchPoint layer your business should have had from the start.

  • Full audit of your current systems and gaps
  • Legacy system migration and data transfer
  • Website rebuild or optimisation
  • CRM replacement or upgrade with your data intact
  • New automations replacing every manual process
  • Team onboarding so everyone runs the new system
APP ONLY

PortalBuild

Just the white-labelled client app. Nothing else.

You already have your marketing and operations sorted. What you want is a custom white-labelled app your clients use under your brand. We design and build it specifically for your industry and workflow, and hand it over as yours to run.

  • Custom app designed for your industry
  • Your brand, your colours, your name on it
  • Client portal configured for your workflow
  • Document management and client comms built in
  • Handed over to you to manage independently
  • Optional: ongoing monthly management available

Not sure which tier fits? Book a call. We will listen to where your business is and tell you honestly which path is right, or whether we are the right partner at all.

15 minutes. No pitch. No pressure. Just honest advice.

Find out what your systems are actually costing you.

Book a free 15-minute audit. We review your current setup, show you exactly where clients are falling through, and tell you whether TouchPoint is the right fit. Straight answer either way.

If we are not the right fit, we will tell you that too.